Refund Policy

Last Updated: December 3, 2024

Important Notice: All Sales Are Final

PerchanceAI sells digital credits that are immediately delivered and consumable through NOWPayments hosted checkout, and also offers a recurring Pro subscription through Creem. Due to the nature of digital goods, credit purchases are generally final and non-refundable except where required by applicable law.

1. Digital Credits Policy

PerchanceAI operates on a credit-based system where users purchase credits to access premium AI features and advanced models.

Credit Purchase Terms

  • All credit purchases are final and non-refundable
  • Credits are delivered immediately upon successful payment
  • Credits do not expire and can be used at any time
  • Unused credits remain in your account indefinitely
  • One-time credit packages are purchased through NOWPayments hosted checkout
  • Pro subscription billing is managed separately through Creem

2. No Refund Policy

Due to the digital nature of our service and immediate delivery of credits, we do not offer refunds for credit purchases under normal circumstances. One-time package payment questions should be handled through support with your NOWPayments order details, while subscription billing questions should be handled through the Creem customer portal or support.

Reasons for No Refunds

  • Credits are digital goods delivered instantly
  • We incur immediate costs from third-party AI providers
  • Credits can be used at any time (no expiration)
  • Users have full control over when and how to use credits
  • We provide a free tier for users to try before purchasing

3. Exceptions Required by Law

We will comply with all applicable consumer protection laws and regulations. If you believe you are entitled to a refund under applicable law, please contact our support team.

Legal Refund Process

  1. Contact our support team within the legally mandated timeframe
  2. Provide your purchase details and reason for refund request
  3. Include any supporting documentation required by law
  4. Allow 3-5 business days for our review and response

4. Account Issues and Technical Problems

If you experience technical issues that prevent you from using your purchased credits, we will work to resolve the issue.

Technical Support Process

  • Contact our support team immediately at support@perchanceaigenerator.com
  • Describe the technical issue in detail
  • Include screenshots or error messages if applicable
  • We will investigate and resolve valid technical issues within 3 business days
  • If we cannot resolve the issue, we may offer account credit as compensation

5. Payment Processing Issues

In cases of payment processing errors or duplicate charges, we will work with the relevant payment provider to resolve the issue. One-time package issues are handled with NOWPayments order data, while Pro subscription issues are handled through Creem.

Payment Error Resolution

  • Duplicate charges will be refunded within 5-7 business days
  • Payment processing errors will be investigated and resolved
  • You may need to contact your bank, NOWPayments, or Creem directly for some payment issues
  • Keep all payment confirmation emails for dispute resolution

6. Customer Support Contact

For any questions about our refund policy, credit purchases, or account issues, please contact our customer support team.

Contact Information

Email: support@perchanceaigenerator.com

Response Time: Within 3 business days

Support Hours: Monday - Friday, 9 AM - 6 PM EST

Required Information: Please include your account email, purchase date, and transaction ID in all correspondence

7. Payment Providers

One-time Credits: Credit packages are purchased through NOWPayments hosted checkout. For package payment disputes, chargebacks, or payment-related issues that cannot be resolved through our support team, please keep your NOWPayments order details available.

Pro Subscription: Recurring Pro billing is managed through Creem, including the customer portal for subscription management and cancellation.

8. Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.

Continued use of our service after policy changes constitutes acceptance of the updated refund policy.

Summary

  • All digital credit purchases are final and non-refundable
  • Credits do not expire and can be used anytime
  • Technical issues will be resolved within 3 business days
  • Payment processing errors will be corrected
  • Legal refunds will be processed according to applicable law
  • Customer support is available at support@perchanceaigenerator.com