Last Updated: December 3, 2024
Important Notice: All Sales Are Final
PerchanceAI sells digital credits that are immediately delivered and consumable. Due to the nature of digital goods, all credit purchases are final and non-refundable, except where required by applicable law.
1. Digital Credits Policy
PerchanceAI operates on a credit-based system where users purchase credits to access premium AI features and advanced models.
Credit Purchase Terms
- All credit purchases are final and non-refundable
- Credits are delivered immediately upon successful payment
- Credits do not expire and can be used at any time
- Unused credits remain in your account indefinitely
- No recurring charges or subscription fees
2. No Refund Policy
Due to the digital nature of our service and immediate delivery of credits, we do not offer refunds for credit purchases under normal circumstances.
Reasons for No Refunds
- Credits are digital goods delivered instantly
- We incur immediate costs from third-party AI providers
- Credits can be used at any time (no expiration)
- Users have full control over when and how to use credits
- We provide a free tier for users to try before purchasing
3. Exceptions Required by Law
We will comply with all applicable consumer protection laws and regulations. If you believe you are entitled to a refund under applicable law, please contact our support team.
Legal Refund Process
- Contact our support team within the legally mandated timeframe
- Provide your purchase details and reason for refund request
- Include any supporting documentation required by law
- Allow 3-5 business days for our review and response
4. Account Issues and Technical Problems
If you experience technical issues that prevent you from using your purchased credits, we will work to resolve the issue.
Technical Support Process
- Contact our support team immediately at support@perchanceaigenerator.com
- Describe the technical issue in detail
- Include screenshots or error messages if applicable
- We will investigate and resolve valid technical issues within 3 business days
- If we cannot resolve the issue, we may offer account credit as compensation
5. Payment Processing Issues
In cases of payment processing errors or duplicate charges, we will work with our payment processor (Creem) to resolve the issue.
Payment Error Resolution
- Duplicate charges will be refunded within 5-7 business days
- Payment processing errors will be investigated and resolved
- You may need to contact your bank or Creem directly for some payment issues
- Keep all payment confirmation emails for dispute resolution
6. Customer Support Contact
For any questions about our refund policy, credit purchases, or account issues, please contact our customer support team.
Contact Information
Email: support@perchanceaigenerator.com
Response Time: Within 3 business days
Support Hours: Monday - Friday, 9 AM - 6 PM EST
Required Information: Please include your account email, purchase date, and transaction ID in all correspondence
7. Creem Payment Processing
Payment Provider: All payments for PerchanceAI are processed through Creem as our Merchant of Record. For billing disputes, chargebacks, or payment-related issues that cannot be resolved through our support team, you may need to contact Creem directly or use their customer portal.
Support Channels: You can contact PerchanceAI support for service-related issues, and Creem support for payment processing issues.
8. Policy Changes
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.
Continued use of our service after policy changes constitutes acceptance of the updated refund policy.
Summary
- All digital credit purchases are final and non-refundable
- Credits do not expire and can be used anytime
- Technical issues will be resolved within 3 business days
- Payment processing errors will be corrected
- Legal refunds will be processed according to applicable law
- Customer support is available at support@perchanceaigenerator.com